Latina League Pre-Order Items:

• All Latina League Pre-Order Apparel will finish processing in mid- to late January.
• Shipping will take an additional 3-7 business days.
• Orders with multiple pre-order items will receive separate shipments as each item becomes available.

For all other items, please read the shipping time under each individual product listing for accurate processing and shipping times. International shipping varies by country.

Ready-to-ship items will ship separately from Pre-Order items.

Please do not email us about the status of your order if it's still within the processing and shipping time window. We will reach out to you if your order is experiencing any further delays.

Due to shipping courier staff shortages, you might experience some delays in your order being processed and delivered. Please be patient with us while we get orders out as quickly as possible.

If you purchased Route Package Protection with your order, then you are covered!  If you experienced an issue with your order, you can file a claim with Route’s team here.

If you have not purchased Route Package Protection, then we are not responsible for lost or stolen packages. 

If your order tracking says "Delivered" and you still have not received your package, you should contact the shipping provider immediately. They should be able to locate your package for you. 

If they cannot, a claim needs to be filed with them as soon as possible.

We are not responsible for incorrect addresses.  If you enter the wrong address at checkout and your package is returned to us, then you will be responsible for the fees to reship your order.

All sale items, digital products, and Mystery Boxes are final sale. We do not accept returns or exchanges on these items, except in cases of fulfillment errors or defects.

Exchanges

We accept domestic size exchanges under the following conditions:

• Exchange requests must be submitted within 7 days of delivery.
• Only one exchange per order is permitted.
• Exchanges are limited to the same style in a different size, subject to availability.
• Panties and swimwear bottoms are not eligible for exchange.
• Items must be unworn, unwashed, and returned with all original tags and packaging.
• Customers are responsible for exchange shipping costs.

To request an exchange, please contact us within 7 days of delivery.

International exchanges are not accepted.

Returns & Refunds

All purchases are final sale. We do not accept returns or issue refunds for changes of mind, sizing preferences, or other personal reasons.

Incorrect or Defective Items:

• If you receive an incorrect or defective item, please contact us within 7 days of delivery, including your order number and photos of the issue.
• Once verified, we will provide a replacement at no additional cost or a refund to your original payment method if a replacement is unavailable. Voight will cover any required return shipping for issues of our fault.

Route Package Protection

• If you purchased Route Package Protection, your order may be covered against loss, theft, or damage during transit.
• Please review Route's coverage policy or file a claim here. Route coverage does not extend to standard returns or exchanges.

International returns are not accepted, except where required by applicable law. Please contact us if you receive an incorrect or defective item.

Order Cancellations

• Due to the limited availability of our products, all orders are final once placed, including pre-orders. We are unable to accommodate cancellations or changes of mind.
• If we are unable to fulfill your order within the promised timeframe, applicable cancellation and refund rights will apply.

If your order qualifies for an exchange or refund under the policies above, please contact us for assistance.

We do combine orders and ship items all together when possible to reduce our shipping carbon footprint. Items that are on pre-order will not be combined with your ready-to-ship orders.

If the order is too big to fit in one shipment, we will split it into multiple shipments.

All standard and limited-edition packaging is per shipping address and while supplies last.

Some Voight collections will feature a themed, limited-edition, collectible packaging box for purchases that meet certain criteria.

Only select items qualify for our limited-edition boxes. You can see if an item qualifies for limited-edition packaging by checking the item's description information. 

Qualifying orders will receive the collectible packaging while supplies last.  But, if we run out of a specific packaging type, don't worry!  You'll still receive our uniquely designed Voight-branded packaging instead.

Yes!  Duties and Taxes will now be listed at checkout under your shipping cost, so there is no surprise bill when your order goes through customs.

If you are looking for an item that is sold out, chances are it won't be restocked. Almost all of our items are exclusive, limited-quantity styles. However, you can always contact us to see if we will be restocking any specific items. 

You can find our extensive size guide here. 

If you have read the entire size guide and still have questions, please feel free to contact us!  We will do our best to help you find the perfect size for you.