Returns & Exchanges

By purchasing from our website you agree to the exchanges and returns policy outlined below. We have the right to refuse an exchange or return if it does not meet the criteria below.


We accept exchanges under these conditions:

  • You must contact us within 7 days of your order delivery date.
  • We can only accept 1 exchange per order.
  • We do NOT accept exchanges on panties or swimwear bottoms.
  • We will only accept an exchange for the same style in a different size, unless it's sold out.
  • We do not cover exchange shipping fees.
  • All items must be in their original unworn condition with all tags and packaging.

Please make sure to contact us within 7 days of your order delivery date if you'd like to start an exchange.

- If you purchased Route, then you are covered for any items damaged in transit! Click here to learn more about what Route covers. If you qualify, you can file a claim with Route’s team here.

- If you did not purchase Route, or you received the wrong item/size, please contact us within 7 days of receiving your package.


We can only accept returns for reasons of our fault (i.e. wrong size sent, damages, etc.) on unworn items with original tags and packaging. Otherwise, we do not accept returns.

We do not accept order cancellations at this time. However, you're able to sell or trade sizes on Valentina's discord server! If you have a Discord account, all you need to do is log in and click the following invite link to join: